EGN Invites you to join Cross Functional Virtual Event: Care about your customer & employees – How Customer Experience (CX) & Employee Experience (EX) Management continuously improve your customer & team’s engagement by Carsten Ley
Date/Time: Wednesday, March 23, 2022. Networking at 4pm. Interactive workshop at 4.30pm – 6pm.
Care about your customer & employees – how Customer Experience (CX) & Employee Experience (EX) Management continuously improve your customer & team’s engagement
This event let you experience first-hand how CX & EX Management are crucial in a volatile world to thrive successfully by:
– Understanding the basics, methods & benefits of Experience Management
– Focussing you why the “why” matters more than the “what”
– Gives you a practical framework to implement Experience Management on a monthly or quarterly basis
– Let you experience engaging and fun tools & approaches to interact and motivate customers & employees
By joining this session, you’ll learn
Understand experience management as one of the main success drivers in a volatile world and how to implement and apply it
About the speaker: Carsten Ley
Carsten is an Entrepreneur, Enabler & Leader in Customer Experience, Agile and Business Transformation. Leading large scale projects in Europe, Latin-America & South-East Asia. After his 20+ year career for companies like Deloitte Germany, VW Mexico, Rolls-Royce UK and Lazada Vietnam, he founded Asia PMO in 2018 to support clients in providing amazing customer & employee experiences to drive company success and built & foster high performing teams. Furthermore, he founded OKR Asia to focus clients on achieving measurable targets with an agile planning & execution.
Carsten works over 8 years responsible for Customer Experience in Lazada, Fundoo, Home Credit, etc. and advising clients like European International School, Unilever, etc. since 2018 in Employee Experience & Engagement. He is a CXPA certified Customer & Employee Experience Trainer & Keynote Speaker and from 2022, he is in the Asia Regional Leaderboard of CXPA.
04.00 PM: Networking/ Registration
04.30 PM: Webinar start. EGN introductions and speaker introductions
04.35 PM: Care about your customer & employees by Carsten Ley
05.35 PM: Q & A and key takeaways
05.55 PM: Meeting end